Returns & Exchanges

RETURN POLICY
At Natalie Waldman Designs, we want you to be completely satisfied with your purchase. Exchanges and returns on regular priced items are accepted within 30 days of purchase, as long as the items have NOT been worn, damaged, and are in the original condition that you received them. If you are not satisfied with your purchase, we will  give you a full refund for your order, excluding the shipping costs within the time frame above. (30 days)  We cannot refund the duties and taxes on International orders as the customer is responsible for paying them.

This return policy DOES NOT apply to Natalie Waldman Designs customized jewelry which cannot be returned or exchanged. All sale items are ‘Final Sale’ and cannot be exchanged or returned.

REPAIR POLICY
Repairs within 12 months (1 year) of purchase date are free of charge. For items over 1 year of purchase date, there will be a charge depending on the availability of certain components and parts as well as the cost of labour. Merchandise purchased in retail stores must be returned to the store where it was purchased. Email your repair inquiries to designs@nataliewaldman.com

PRODUCT CARE
Each Natalie Waldman Designs piece of jewellery is carefully handcrafted and personally designed by Natalie Waldman. Please store your Natalie Waldman treasures in a dry place and wipe with a dry cloth from time to time extend the life of the product.

CUSTOMER SERVICE

If you have any questions, please contact phone or designs@nataliewaldman.com

Hours: Monday to Friday, 9 a.m. to 5 p.m. EST